To hard refresh Chrome on a Chromebook: Hold the Ctrl/Shift key and press the 'R' key or the r eload icon from the navigation toolbar.
To hard refresh Chrome on Mac: Hold down Shift and press the reload button, or hold down Command, Shift, and press the 'R' key.ģ. To hard refresh Chrome on Windows/PC: Hold down Ctrl and press the reload button or F5.Ģ. Restart Chrome (You can type chrome://restart into the browser bar and click Enter.) Hard refreshġ. The majority of our users' problems are solved by following these steps: 🚧 Restarting chrome If you're experiencing an issue with Screencastify that isn't covered in any of our troubleshooting articles, we recommend trying the following actions to attempt to resolve the issue.